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Organic Baby Clothes
Customer Service
| About Us DamTam are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page. Our Contact details: DamTam 13 Sion Hill Lansdown Bath BA1 2UH United Kingdom Phone: 0845 388 7694 Email: info@damtam.com Company Registration Number 5616047 VAT Registration Number GB893416105 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from Europe, North America or anywhere else, place your order and your credit card company will convert the transaction to your own currency. We accept most credit and debit cards. You may send your credit card information via phone, snail mail or using the secure checkout process that is part of this web site. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice (usually with your parcel). We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Goods are shipped via Royal Mail Parcel Service by default. You will also find that during the checkout process, you have the option to select delivery by the courier company UK Parcel Force. For those of you shopping for gifts, we are happy to ship to an address different than the invoicing address and in this case we won't include an invoice with your parcel, just a dispatch note. The invoice will be posted separately to your invoicing address. |
| Delivery Schedule Orders placed through our web site before midnight are usually dispatched on the next day - we aim to dispatch all parcels within three working days of the order being placed. We use Royal Mail Parcel Service, so within the UK, you can expect to receive your order within three to five working days. HOWEVER we are currently moving from Bath to London, so we will next be shipping on 13th September - thank you for being patient with us! We will always dispatch promptly, but we rely on the people at the post office to deliver your order reasonably fast. If you are ordering last minute presents, it may be worth you selecting the UK Parcel Force option during the checkout process in order to ensure the speediest possible delivery. |
| Back Orders Normally, everything that is displayed on the web site is in stock. In the unusual event of the item you choose being out of stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Baby clothes do not classify for VAT, so for the majority of products on this site, no VAT is added. For any items which are taxable, 17.5% VAT is included in the price for orders made from the UK, or the European Union. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee - please see our returns policy below for details on how to return products to us. |
| Contacting Us If you need to reach us, please email us using the form on the contact page, alternatively, you can call on 0845 388 7694 (International +44 845 388 7694), or write to us at 13 Sion Hill Lansdown Bath BA1 2UH United Kingdom |
| Privacy Policy DamTam Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We know how tricky it can be buying for little people, so we give you a month to change your mind. If for any reason you are not completely satisfied with your purchase, please return it to us unworn, with the labels still attached and enclosing a copy of the dispatch note, within thirty days of the original order. We will then exchange or refund your order, no questions asked. We recommend that you pack the order well and ask the post office to give you proof of postage, since we can't provide refunds for goods that we do not receive, or that are damaged in transit when you send them back. When we have received your parcel, we will exchange your order or send you a refund straight away - remember to write on the dispatch note whether you would like an exchange or a refund! If you request a refund, we will either refund your card, or send you a cheque, depending on how you paid for your order. Credit / debit card refunds can only be credited to the card that the goods were bought with. Please note: carriage cost will only be included in the refund if the goods were faulty. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Payment Terms Online orders can be paid for using a credit or debit card. Alternatively, you can post your order to us at the address above, along with a cheque or money order made payable to DamTam Ltd. If you are paying for your order by cheque, please proceed as normal through the checkout process on the site and then select Cheque as your payment method - this will generate an order page that you can print out and send to us with your cheque. Please note that we are only able to accept cheques or money orders in pounds sterling. Your order will be dispatched as soon as payment is confirmed. |